SUPPORT / SAMPLES & SAS NOTES
Problem Note 60977: Running SAS® IT Resource Management reporting jobs in SAS® 9.4M5 produces "ERROR: Could not restore template. Input buffer is corrupt..."
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When SAS IT Resource Management reporting jobs are run in SAS 9.4M5, you might encounter the following errors:
ERROR: Could not restore template. Input buffer is corrupt, or some other problem has occurred.
WARNING: Style ITRMDEFAULT not found; HTMLBlue style will be used instead.
ERROR: Invalid device type.
These error messages indicate compatibility issues between SAS IT Resource Management and SAS 9.4M5 ODS templates.
To obtain a fix for this issue, contact SAS Technical Support.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS IT Resource Management | Microsoft Windows 8.1 Enterprise 32-bit | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 |
| Microsoft Windows 8.1 Enterprise x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows 8.1 Pro 32-bit | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows 8.1 Pro x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows 10 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2008 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2008 R2 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2008 for x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2012 Datacenter | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2012 R2 Std | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2012 Std | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Windows 7 Enterprise 32 bit | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Windows 7 Enterprise x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Windows 7 Home Premium 32 bit | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Windows 7 Home Premium x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Windows 7 Professional 32 bit | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows 8 Pro x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows 8 Pro 32-bit | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows 8 Enterprise x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows 8 Enterprise 32-bit | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft® Windows® for x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| z/OS | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Windows 7 Professional x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Windows 7 Ultimate 32 bit | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Windows 7 Ultimate x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| 64-bit Enabled AIX | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| 64-bit Enabled Solaris | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| HP-UX IPF | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Linux for x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Solaris for x64 | 3.8 | 3.9 | 9.4 TS1M4 | 9.4 TS1M5 | ||